Uber Ate It?

He ordered a food delivery It was dropped at his doorstep and the driver took a picture to prove it but then it wasn t delivered It doesn t make sense so let s bring in Help Me Howard with Patrick Fraser to clear it all up Michael is a single guy who collects and cooks Collects Funko Pops Michael Jacobs Definitely over seemingly a hundred I would imagine And likes being in the kitchen Michael Jacobs I do cook quite often pretty much like three or four times a week But Michael is busy at work and can t cook every day Michael Jacobs No definitely not every day Certain days I definitely have to order out His go-to delivery Uber Eats which is what he did for lunch one day Michael Jacobs Yeah they delivered it here Sort of Let s go to the cameras Here is the driver bringing Michael s sandwiches He puts the bag down efforts back and takes a picture Then watch this He walks up to the food and picks it up Michael Jacobs He s gone He left with it He s supposed to leave it I thought Michael had a second camera recording the delivery dropoff and takeoff Michael Jacobs This is outrageous How can you take someone s food I was depending on it I needed to eat Michael had paid dollars for the two subs He contacted Uber to get his money back Michael Jacobs They reported they had called the driver and he commented he did not have my food but it has been delivered Technically it was but he left with it Michael tried to send Uber the video to show the driver taking his sandwiches He says their system would only allow him to send one picture which didn t show much of anything But Michael says an Uber rep did make a promise about their driver Michael Jacobs They informed me he will not be matched with me again personally Outrageous in my opinion how someone can clearly not do their job and keep their job A driver took Michael s food Uber took his money and won t return it Michael Jacobs That s why I had to call you I didn t know what else to do It s ridiculous that they allow this kind of thing Uber says their driver s picture shows he delivered the food Michael s videos show he also took it Seems simple Howard or is it Howard Finkelstein News legal expert Legally this is an easy one Companies rely on the picture their employees take to prove the delivery was made but in this occurrence Michael s video tells the entire story and shows the food was taken back Therefore no excuses Legally Uber has to return Michael s money I contacted Uber Two hours later they reached out to Michael Michael Jacobs They sent me an email saying I got my or back and I couldn t be more ecstatic about the situation After an Uber rep petitioned what our deadline was I didn t hear from them anymore but no matter Michael got what he requested and he thinks he knows why Uber changed their mind Michael Jacobs They definitively saw the video they wouldn t let me send I don t know how you got them to watch it but you did Worked out very well And Uber may have broken a Help Me Howard record by resolving the matter in two hours Now if Michael didn t have a video he would have lost because the driver had a picture that he says manifested he delivered If you like to order food and can t meet the delivery person at your door you might want to get a camera or two A trouble eating you up Here is particular food for thought Deliver it to us and let us digest your troubles With this Help Me Howard I m Patrick Fraser News CONTACT HELP ME HOWARD Email helpmehoward wsvn comReporter Patrick Fraser at pfraser wsvn comMiami-Dade - -WSVNBroward - -WSVN